Infiltrated agents. The Coinbase platform is found in the Suite Tourment to a data leakage case involving agents of its customer service based in India. The latter would have accepted bribes to allow criminals to access sensitive information on users. A situation that led the Department of Justice (DoJ) of the United States to open an investigation into these leaks.
- Coinbase was shaken by a data leak scandal involving customer service agents in India, who have accepted bribes to provide sensitive information to criminals.
- Despite the absence of compromise of passwords or funds, attacks by social engineering caused losses of $ 400 million, leading to a DOJ investigation and several legal proceedings.
Coinbase agents in India in the heart of the scandal
According to an article from Bloombergthe DOJ closely examines the activities of certain agents of customer service from Coinbase to India. These agents, working for a subcontractor of Cornerbasewould have abused their access to internal systems to steal sensitive data on user accounts.
The platform first revealed this data leakage May 15, specifying that the accused agents had been licensees. Paul Grewal, the legal director of Coinbase, also said that the company collaborated with the DoJ and other law agencies to continue these « Bad actors ».
A large -scale attack on users
Although Cornerbase said that no password, private key or fund has been compromised, data leak has had disastrous consequences. In particular, it has enabled attacks by social engineering targeting high -level users, including a partner of Sequoia Capital.
THE losses linked to these attacks are estimated to $ 400 million. The attackers even tried to make Coinbase sing, demanding $ 20 million so as not to disclose the data leakage. A request was refused.
This case occurs while Coinbase already faces several legal proceedings from users victims of these attacks. They accuse the platform of not having sufficiently protected their personal data. With the DoJ survey, Coinbase is therefore under pressure to strengthen its safety measures and regain the confidence of its users.