Priority to users. Coinbase is the largest Cryptocurrency exchange platform in the United Statesbut it is not free from faults. Many users have reportedly reportedly mentioned for no apparent reason, even if Brian Armstrong teams seem to have taken the problem with the arm. They have just announced a reduction of 82% of account gels thanks to artificial intelligence (AI).
- Coinbase has announced that it has reduced unnecessary accounts by 82% thanks to artificial intelligence.
- Despite this advance, the persistent problem of frozen accounts prompted some users to leave the platform.
Coinbase reduces unnecessary accounts
June 6, Brian Armstrongthe CEO of Cornerbasesaid on X that his business had considerably Reduces unnecessary accountsup to 82%. As we can see on the message translated below, he recognizes the issue And ensures that it is now a priority to resolve it:
“Accounts freezing has been a major problem at Coinbase for too long. (…) We have done a priority and we have progressed well. (…) The problem has been reduced by 82 % so far, and other improvements are coming. We will keep you informed of the deployment of improvements. If your account is always limited (excluding illegal or sanctioned activities), please contact us by private message and we will take care of it as soon as possible. »»
Brian Armstrong, CEO of Coinbase – Source: X account
To do this, Cornerbase made » important investments » in his models ofautomatic learning (machine learningor a form of AI), as well as in its infrastructure. As Dor Levi explains, an employee of the platform, automatic learning models are used to detect activities suspect.
Therefore, by improving the accuracy of these models, Cornerbase could have reduce false positivesthat is to say the cases where an account is frozen when it does not present any real risk.
A problem that has lasted for far too long
However, there is still work to be done, as this same dor Levi pointed out, because « User experience » During these account restrictions does not yet meet the company’s standards.
As pointed out Brian Armstrongthe problem of frozen accounts has been lasting for far too long. Many users have complained about it regularly And this has been the case for months, even years.
So that Some users even decided to to leave the platform because of these recurring problems. Faced with this influx of testimonialsCoinbase therefore admitted that these accounts were a major problem and she decided to make a priority. Finally, we could say.
It must be said that it is not too serious to block accounts in a untimely way for no apparent reason and after the recent data leakagethe American Exchange has decided to regain matters in charge and put customer satisfaction at the heart of its policy. We expected no less of a company that has joined the S & P500.